Company: UnitedHealth Group (Optum NV)
Location: Las Vegas, NV
Job Type: Full-Time
Pay: $16.00–$29.00 per hour
Posted: November 6, 2026
Requisition: 2399019
UnitedHealth Group is hiring a Customer Service Representative with Optum NV in Las Vegas, Nevada. In this full-time, on-site role, you’ll answer incoming calls to schedule patients for appointments and help callers with their needs, as part of the Optum Care Delivery team working to make healthcare better for everyone.
About the Role
As a member of the Optum Care Delivery team, you’ll be an integral part of the vision to make healthcare better for everyone. Optum is a clinician-led care organization that is changing the way clinicians work and live, and you’ll have the clinical resources, data, and support of a global organization behind you so you can help your patients live healthier lives. This position is full-time (40 hours/week) Monday–Friday, working an 8-hour shift schedule during normal business hours of 8:00am–5:00pm PST, with occasional overtime as needed. UnitedHealth Group offers 6 weeks of on-the-job training, with training hours aligned with your schedule. This position is on-site at 2720 N Tenaya Way, Las Vegas, NV 89128.
Key Responsibilities
- Answer an average of 50–70 incoming phone calls per day to schedule patients for appointments and assist with other needs
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Other duties as assigned
Requirements
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- 1+ years of experience in a related environment (office, administrative, clerical, customer service, etc.) using phones and computers as primary job tools
- Experience with computers and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Ability to work full-time (40 hours/week) Monday–Friday, with flexibility to work an 8-hour shift schedule during normal business hours of 8:00am–5:00pm PST; occasional overtime may be necessary
- Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
- Proficient conflict management skills to resolve issues in a stressful situation
- Candidates are required to pass a drug test before beginning employment (drug-free workplace)
Preferred: health care experience or customer service background.
Salary & Benefits
The salary for this role will range from $16.00 to $29.00 per hour based on full-time employment. In addition to salary, UnitedHealth Group offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).
How to Apply
Apply directly on the UnitedHealth Group careers site: Customer Service Representative at UnitedHealth Group – Las Vegas, NV