Company: Hilton (Embassy Suites Hotel Los Angeles-Downey)
Location: Downey, CA
Job Type: Full-Time
Pay: $18.85 per hour
Posted: November 5, 2026
Job ID: 226179
Hilton is hiring a Guest Service Agent at the Embassy Suites Hotel Los Angeles-Downey in Downey, California. In this full-time, on-site front office role, you’ll deliver a warm welcome and a seamless check-in and check-out experience, spreading the light and warmth of hospitality by creating memorable experiences for every guest.
About the Role
As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process — you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. You’ll be the first and last point of contact for guests, helping them check in, answering questions about the hotel and the local area, and making sure their departure runs smoothly. Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide.
Key Responsibilities
- Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Requirements
- A passion for spreading the light and warmth of hospitality
- Acting with integrity and always doing the right thing
- Inspiring others through leadership
- A belief that teamwork drives the best outcomes
- A sense of ownership and accountability
- A focus on the now, bringing urgency and discipline to every moment
Salary & Benefits
The salary for this position is $18.85 per hour. Hilton describes its workplace culture as award-winning, repeatedly recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.
How to Apply
Apply directly on the Hilton careers site: Guest Service Agent at Hilton – Downey, CA