Service & Engagement Team Leader at Target – Chicago, IL

Target is hiring a full-time Service & Engagement Team Leader in Chicago, IL, at the store at 7100 S Cicero Ave, Chicago, IL 60629-5813. This store hourly leadership role puts you at the front of the store, leading the team that delivers Target’s guest experience every day.

About the Role

The Service & Engagement Team Leader leads Guest Advocates, Service Advocates and Front of Store Attendants, making sure every guest interaction is easy, inspiring and friendly. You will plan daily and weekly workload from sales goals, business reporting and guest insights, coach your team, and step up as store-level leader on duty when needed. This is a full-time, store hourly role (job ID R0000475695). Hours vary with business need, and there is no guarantee of 40 hours per week.

Key Responsibilities

• Consistently deliver Target’s guest experience commitments: Easy, Inspiring, Friendly
• Make sure every team member is trained and delivers Target’s guest experience
• Observe and provide feedback, hold the team accountable, and recognize great guest service
• Review guest, financial and team outcome metrics and act on opportunities
• Lead Guest Advocates, Service Advocates and Front of Store Attendants
• Plan daily and weekly workload from sales goals, business reporting and guest insights
• Support Target Loyalty Programs and follow up on training completion with your direct leader
• Hold development conversations and personalize recognition and appreciation
• Build a culture of accountability and de-escalate guest shopping-experience concerns
• Keep the team current on promotions, brand launches and events
• Evaluate candidates for open positions
• Support pickup and drive-up orders, including drive-up returns
• Foster a culture of ethical conduct and compliance, and a culture of safety
• Model physical security processes and support merchandise protection strategies
• Perform key carrier duties if applicable, and occasionally assume store-level leadership on duty (LOD)
• Address store emergency and compliance needs

Requirements

• High school diploma or equivalent
• Age 18 or older
• Previous retail experience preferred but not required
• Ability to lead and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners and other technology
• Ability to work independently and as part of a team, and to manage workload and prioritize tasks
• A welcoming, helpful attitude and effective communication skills
• Ability to remain focused and composed in a fast-paced environment
• Ability to access all areas of the building and to interpret instructions, reports and information
• Ability to accurately handle cash register operations, cash transactions and oversee cash office processes
• Ability to scan, handle and move merchandise efficiently and safely, frequently lifting and moving merchandise
• Ability to climb ladders as needed
• A flexible schedule including nights, weekends and holidays, with reliable, prompt attendance
• Ability to remain mobile for the duration of the shift and to work in varying temperatures and humidity

Salary & Benefits

Starting pay range: $24.00–$26.00 per hour. The full pay range for this role is $24.00–$40.80 per hour.

Benefits for eligible team members include comprehensive medical, dental and vision coverage; a 401(k); a team member discount of 10% at Target stores and Target.com and 20% off wellness products; paid sick leave, paid national holidays and paid vacation; short-term and long-term disability; education assistance through Dream to Be tuition-free programs; and quick pay access.

How to Apply

Apply directly on Target’s corporate careers site using the button below. This posting is listed as job ID R0000475695 for the store at 7100 S Cicero Ave, Chicago, IL 60629-5813. Always verify the details on the employer’s own page before applying.

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