Guest Service Agent at Hilton – Las Vegas, NV

Hilton is hiring a part-time Guest Service Agent for the Waldorf Astoria Las Vegas in Las Vegas, NV (Job ID 225230). As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

About the Role

This on-site front desk role sits in Hilton’s Guest Services, Operations, and Front Office category at the Waldorf Astoria Las Vegas. Guest Service Agents are the face of the hotel, welcoming guests on arrival, handling departures, and sharing hotel and local knowledge throughout the stay, all while brightening each guest’s day.

Key Responsibilities

• Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Assist with guest inquiries using comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information
• Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Requirements

Hilton looks for team members who live its core values: a passion for spreading the light and warmth of hospitality, acting with integrity and always doing the right thing, inspiring others through leadership, a belief that teamwork drives the best outcomes, a sense of ownership and accountability, and a focus on the Now, bringing urgency and discipline to every moment. Please review the complete posting on Hilton’s careers site for the full qualifications and job details before applying.

Salary & Benefits

Pay: The employer’s posting does not list a pay range for this position.

Hilton’s people-first benefits are designed to support team members’ wellbeing and future growth, and include discounted hotel travel, paid time off, global recognition, a Thrive sabbatical, and global task force placements.

How to Apply

Apply directly on Hilton’s own careers site using the button below. This posting is listed as Job ID 225230.

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